• DESCRIPTION: The highest standard of service for business networking

    24/7/365 standby remote support for all network issues, including status check, reset, health check, diagnosis, real-time security threat investigation;

    Weekly security and detections check, verify all devices functioning properly, verify network connections are secure and stable; verify with client that notifications are at appropriate levels and no settings changes are required

    24/7/365 remote collaboration on device status using both managed network abilities as well as shared access to smart platforms previously installed

    Monthly, quarterly, and annual health check

    10 remote NAS support hours per month per account, one NAS device ecosystem; does not rollover

    Also includes:

    24/7/365 device registration and firmware/software updates, unlimited status queries, weekly network health report, including WiFi quality of experience, weekly network activity report, setup and processing of instantaneous notifications and alerts, bandwidth profiles, virtual private networks, virtual local area networks, isolated networks; application-aware firewall rules, signature-based IPS/IDS threat detection, content, country, domain, and ad filtering, VLAN/subnet-based traffic segmentation, full stateful firewall

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade + 2.1.3. Business Network Security Upgrade

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: Device registration and firmware/software updates, status queries, monthly network health report, including WiFi quality of experience, network activity report, setup and processing of notifications and alerts, bandwidth profiles, virtual private networks, virtual local area networks, isolated networks; application-aware firewall rules, signature-based IPS/IDS threat detection, content, country, domain, and ad filtering, VLAN/subnet-based traffic segmentation, full stateful firewall

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade + 2.1.3. Business Network Security Upgrade

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: Device registration and firmware/software updates, status queries, quarterly network health report, including WiFi quality of experience, network activity report, setup and processing of notifications and alerts, bandwidth profiles, virtual private networks, virtual local area networks, isolated networks; application-aware firewall rules, signature-based IPS/IDS threat detection, content, country, domain, and ad filtering, VLAN/subnet-based traffic segmentation, full stateful firewall

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade + 2.1.3. Business Network Security Upgrade

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: Weekly security and detections check, verify all devices functioning properly, verify network connections are secure and stable; verify with client that notifications are at appropriate levels and no settings changes are required

    DEPENDENCY ON: 2.1.5. Business Premises Security & Detections Software

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: 24/7/365 remote collaboration on device status using both managed network abilities as well as shared access to smart platforms previously installed via 2.2.9. Business Smart Device Ecosystem

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade + 2.2.9. Business Smart Device Ecosystem

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: 10 remote support hours per month per account, unlimited number of devices; does not rollover

    DEPENDENCY ON: 2.1.1. Business Managed Network Hardware + 2.2.4. Business Device Install

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: 5 remote support hours per month per account, unlimited number of devices; does not rollover

    DEPENDENCY ON: 2.1.1. Business Managed Network Hardware + 2.2.4. Business Device Install

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: For extremely high risk environments; upon completed investigation that verifies device failure meets acceptable criteria, device replaced and installed. Can be added anytime retroactively from time of installation; Acceptable criteria: accidents like drops and liquid damage, mechanical and electrical failures, plus product breakdowns during normal use; Unacceptable: unexplained physical damage, intentional damage, loss, and theft

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade + 2.3.1. Business Managed Network I or 2.3.2. Business Managed Network II or 2.3.2. Business Managed Network III

    COST FREQUENCY: Monthly

    COST TYPE: Fixed, based on value of item(s)

  • DESCRIPTION: Monthly network health assessment including WiFi quality of experience, threat check, restarts, latency, device firmware updates, OS updates, device status check, reporting generated in tandem with client experience data including potential recommendations or action items; already included in 2.3.1., 2.3.2, and 2.3.3. This subscription can apply to clients with 2.1.1. but without 2.3.1., 2.3.2., or 2.3.3.

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: 4 times per year: Network health assessment including WiFi quality of experience, threat check, restarts, latency, device firmware updates, OS updates, device status check, reporting generated in tandem with client experience data including potential recommendations or action items; already included in 2.3.1., 2.3.2, and 2.3.3. This subscription can apply to clients with 2.1.1. but without 2.3.1., 2.3.2., or 2.3.3.

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade

    COST FREQUENCY: Quarterly

    COST TYPE: Fixed

  • DESCRIPTION: Once per year: Network health assessment including WiFi quality of experience, threat check, restarts, latency, device firmware updates, OS updates, device status check, reporting generated in tandem with client experience data including potential recommendations or action items; already included in 2.3.1., 2.3.2, and 2.3.3. This subscription can apply to clients with 2.1.1. but without 2.3.1., 2.3.2., or 2.3.3.

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade

    COST FREQUENCY: Annually

    COST TYPE: Fixed

  • DESCRIPTION: Monthly charge covering secondary WAN service provision; Contract may be required, depending on type of account

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade + 2.2.5. Business Secondary WAN Hardware

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: Full management of any service provider account, including internet, cellular networks, asset tracking, and any software packages; shared access possible; monthly charge covering service provision and time spent liaising with ISP; contract may be required, depending on type of account

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: management of any service provider account, including internet, cellular networks, asset tracking, and any software packages, is shared with client; small monthly charge covering any potential time spent liaising with provider

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: 10 remote support hours per month per account, one NAS device ecosystem; does not rollover

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade + 2.2.7. Business Network Attached Storage

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: 10 remote support hours per month per account, unlimited number of actions; does not rollover

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade + 2.2.11. Business Domain & User Creation

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: 5 remote support hours per month per account, unlimited number of actions; does not rollover

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade + 2.2.11. Business Domain & User Creation

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: 10 remote support hours per month per account, unlimited number of actions; does not rollover

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade + 2.2.12. Business Website Creation & Design

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: 5 remote support hours per month per account, unlimited number of actions; does not rollover

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade + 2.2.12. Business Website Creation & Design

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: 5 remote support hours per month per account, unlimited number of actions; does not rollover

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade + 2.2.13. Business Productivity Software Creation

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: Scheduled onsite appearances for technology and device instruction for client staff

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade +

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: Ongoing DRN management and support for system stability, user changes, device assignments; 5 support hours per month included, does not rollover

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade + 2.2.15. Business VOIP Telephone & SMS Hardware

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: Ongoing DRN management and support for system stability, user changes, device assignments; 5 support hours per month included, does not rollover

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade + 2.2.16. Business Mobile Device Management Program Setup

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: Ongoing DRN management and support for system stability, user changes, device assignments; 5 support hours per month included, does not rollover

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade + 2.2.19. Business Asset Tracking Program Setup

    COST FREQUENCY: Monthly

    COST TYPE: Fixed