• DESCRIPTION: A bare-bones alternative to 2.1.1., existing network hardware is upgraded ad hoc, typically consisting of a standalone third-party modem, router, and/or combo unit.

    DEPENDENCY ON: existing internet connection

    PREREQUISITE FOR: N/A

    COST FREQUENCY: Once

    COST TYPE: Time & Material

    LIFESPAN: 3-5 years

    SITE IMPACT: Minor overall; isolated increase in power cables; small protected area for device placement

  • DESCRIPTION: Depending on business type, numbers of users and devices, network activity, physical layout, and other paired services, high-density access points or advanced wireless routers are installed to greatly enhance the network coverage of the business. Some scenarios may require 2.2.1.

    DEPENDENCY ON: existing internet connection

    PREREQUISITE FOR: N/A

    COST FREQUENCY: Once

    COST TYPE: Time & Material

    LIFESPAN: 3-5 years

    SITE IMPACT: Potentially major, depending on physical layout; physical cables need to be run from router to strategic points through the coverage area. Wireless options available, though less desirable.

  • 2.2.3. BUSINESS DEVICE ACQUIRE

    DESCRIPTION: DRN is contracted to obtain desired device, based on any and all parameters provided by client; this may include phones, printers, televisions, computers, tablets, etc.; this service 2.2.3. does not include installation and setup, merely the physical procurement of a given device (including transportation if desired). Could include accessories and peripherals deliveries at regular intervals

    DEPENDENCY ON: existing internet connection

    PREREQUISITE FOR: N/A

    COST FREQUENCY: Once

    COST TYPE: Time & Material

    LIFESPAN: N/A

    SITE IMPACT: None

  • DESCRIPTION: DRN is contracted to install and setup given device per client instruction; this may be anything from mounting a television to preparing a new tablet for immediate use

    DEPENDENCY ON: existing internet connection

    PREREQUISITE FOR: N/A

    COST FREQUENCY: Once

    COST TYPE: Time & Material

    LIFESPAN: N/A

    SITE IMPACT: case-dependent, potentially major

  • DESCRIPTION: Eliminates possibility of business internet down time; can be 5G LTE or satellite; installs fall-back equipment as secondary internet source that controller switches to upon primary fail. This item 2.2.5. provides only the router and accessories (or satellite dish if applicable) with install; as such, it also requires 2.1.1. as well as a data line active at the time of install (which is offered by 2.3.12.) that the client has the ability to acquire themselves independently if desired

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade + 2.3.12. Business Secondary WAN Line

    PREREQUISITE FOR: 2.3.12. Business Secondary WAN Line

    COST FREQUENCY: Once

    COST TYPE: Time & Material

    LIFESPAN: 3-5 years

    SITE IMPACT: Minor; small hardware addition and minor cabling increase

  • DESCRIPTION: DRN is authorized by client to be their agent with a given internet service provider for the sole purpose of creating and setting up an account - as well as scheduling and managing install; this item 2.2.6. is setup only, so once setup is complete, the role of agent ends (unless also choosing 2.3.13.)

    Contract may be required, depending on type of account

    DEPENDENCY ON: N/A

    PREREQUISITE FOR: N/A

    COST FREQUENCY: Once

    COST TYPE: Time & Material

    LIFESPAN: N/A

    SITE IMPACT: case-dependent, potentially major

  • DESCRIPTION: DRN obtains and installs small NAS device giving client protected storage throughout business network; many additional features are also available with these devices, including mobile access and the ability to run virtual machines

    DEPENDENCY ON: existing internet connection

    PREREQUISITE FOR: 2.3.15. Business Network Attached Storage Support

    COST FREQUENCY: Once

    COST TYPE: Time & Material

    LIFESPAN: 5-7 years

    SITE IMPACT: Minor; small hardware addition and minor cabling increase

  • DESCRIPTION: DRN works with client to design smart system(s) and choose appropriate devices; smart controller access also available to client if desired; any WiFi devices must be connected to DRN WiFi upgrade to ensure stability

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade + 2.1.2. Business Network WiFi Upgrade

    PREREQUISITE FOR: 2.3.5. Business Smart Ecosystem Standby

    COST FREQUENCY: Once

    COST TYPE: Time & Material

    LIFESPAN: 3-5 Years

    SITE IMPACT: Minor; small hardware addition and minor cabling increase

  • DESCRIPTION: For peace of mind; extends 1-year default device/component warranty to 5 years; upon completed investigation that verifies device failure meets acceptable criteria, device is replaced and re-installed

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade + 2.3.1. Business Managed Network Tier I or 2.3.2. Business Managed Network Tier II or 2.3.2. Business Managed Network Tier III

    PREREQUISITE FOR:

    COST FREQUENCY: Once at time of initial install

    COST TYPE: Fixed, based on value of item(s)

  • DESCRIPTION: DRN works with client to create or modify existing branding, including color schemes and logos, and provide digital files for use by other services. Best experience is using client portal for drafts and alternate versions

    DEPENDENCY ON: N/A

    PREREQUISITE FOR:

    COST FREQUENCY: Once

    COST TYPE: Time & Material

    LIFESPAN: N/A

    SITE IMPACT: N/A

  • DESCRIPTION: DRN is contracted to setup public web domain and web hosting, and to setup users and services with appropriate access levels; DRN is best suited for SMB-scale operations

    DEPENDENCY ON: N/A

    PREREQUISITE FOR: 2.3.16. Business Managed Domain & Users Tier I + 2.3.17. Business Managed Domain & Users Tier II

    COST FREQUENCY: Once

    COST TYPE: Time & Material

    LIFESPAN: N/A

    SITE IMPACT: N/A

  • DESCRIPTION: DRN works with client to design and setup public-facing website to achieve their goals; comes with basic SEO; advanced SEO is available through third party subcontracting

    DEPENDENCY ON: N/A

    PREREQUISITE FOR: 2.3.18. Business Managed Website Tier I + 2.3.19. Business Managed Website Tier II

    COST FREQUENCY: Once

    COST TYPE: Time & Material

    LIFESPAN: N/A

    SITE IMPACT: N/A

  • DESCRIPTION: DRN crafts internal apps, forms, fillable sheets, and many other tools customized for the client; one-time creation included here. Ongoing support for preexisting content is through 2.3.20.

    DEPENDENCY ON: N/A

    PREREQUISITE FOR: 2.3.20. Business Productivity Software Support

    COST FREQUENCY: Once

    COST TYPE: Time & Material

    LIFESPAN: N/A

    SITE IMPACT: N/A

  • DESCRIPTION: DRN visits client site for best practice instruction on any technology or device

    DEPENDENCY ON: N/A

    PREREQUISITE FOR: N/A

    COST FREQUENCY: Once

    COST TYPE: Time & Material

    LIFESPAN: N/A

    SITE IMPACT: N/A

  • DESCRIPTION: DRN installs hardware as part of client’s plan to expand to VOIP telephony. Desk phones are installed using hard cabling. Initial setup using proprietary software with user-level settings.

    DEPENDENCY ON: 2.1.1. Business Network Hardware Upgrade + 2.3.22. Business VOIP Telephone & SMS Support

    PREREQUISITE FOR: 2.3.22. Business VOIP Telephone & SMS Support

    COST FREQUENCY: Once

    COST TYPE: Time & Material

    LIFESPAN: N/A

    SITE IMPACT: Major

  • DESCRIPTION: Client is provided with the infrastructure needed to manage their staff mobile devices. MDM software obtained, policies created, access and reporting setup as needed by client. Ongoing support is covered by 2.2.23. Devices eventually needed, and obtained by 2.2.17. Organization will probably need DUNS.

    DEPENDENCY ON: 2.2.17. Business Mobile Device Management Device Add

    PREREQUISITE FOR: 2.3.23. Business Mobile Device Management Program

    COST FREQUENCY: Once

    COST TYPE: Time & Material

    LIFESPAN: N/A

    SITE IMPACT: Minor

  • DESCRIPTION: Once foundation laid in 2.2.16., DRN can obtain, register, and assign devices.

    DEPENDENCY ON: 2.2.16. Business Mobile Device Management Program Setup

    PREREQUISITE FOR: 2.3.23. Business Mobile Device Management Program

    COST FREQUENCY: Once or Financed devices

    COST TYPE: Time & Material

    LIFESPAN: N/A

    SITE IMPACT: N/A

  • DESCRIPTION: DRN contracted to provide strategic insight for client on any pertinent topic; can be formal or informal, onsite or remote; formal reporting can be accessible via portal or presented in person

    DEPENDENCY ON: N/A

    PREREQUISITE FOR:

    COST FREQUENCY: Once

    COST TYPE: Time & Material

    LIFESPAN: N/A

    SITE IMPACT: N/A

  • DESCRIPTION: DRN contracted to lay groundwork for digital asset tracking program, including software setup with users and custom settings; can be used for any number of type of assets, including equipment, vehicles, devices, and more. Ever-expanding technology in this area grants a lot of flexibility for clients trying to protect mobile assets. This offering 2.2.19 is only setup phase.

    DEPENDENCY ON: N/A

    PREREQUISITE FOR: 2.2.24. Business Asset Tracking Program

    COST FREQUENCY: Once

    COST TYPE: Time & Material

    LIFESPAN: N/A

    SITE IMPACT: N/A