• DESCRIPTION: DRNX or ‘DRN Experience’. AI-generated content stream using proprietary algorithm delivered in real time to the client portal, based on data collected from custom survey. Included with every Core service.

    COST FREQUENCY: Monthly

    COST TYPE: Fixed or free

  • DESCRIPTION: Substantial discount on all services, using a broad definition of ‘family’.

  • DESCRIPTION: Discount on all services, with top priority response. Attainable through extended relationship with DRN staff.

  • DESCRIPTION: 10 support hours per month per account, unlimited number of actions; does not rollover

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: 5 support hours per month per account, unlimited number of actions; does not rollover

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: For instances where installations are composites of multiple components each with their own manufacturer’s warranties, yet voided by their modification or co-assembly.

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: 5 year service plan on DRN component

    COST FREQUENCY: Once at time of original component installation

    COST TYPE: Fixed

  • DESCRIPTION: Lifetime service plan on certain DRN components

    COST FREQUENCY: Once at time of original component installation

    COST TYPE: Fixed

  • DESCRIPTION: For extremely high risk environments; upon completed investigation that verifies device failure meets acceptable criteria, device replaced and installed. Can be added anytime retroactively from time of installation; Acceptable criteria: accidents like drops and liquid damage, mechanical and electrical failures, plus product breakdowns during normal use; Unacceptable: unexplained physical damage, intentional damage, loss, and theft

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: For instances where client wishes to protect condition of subcomponent by purchasing voucher for its replacement due to failure; for high-risk high-cost components (e.g. watercooled video cards) at fraction of retail value

    COST FREQUENCY: Once at time of original component installation

    COST TYPE: Fixed

  • DESCRIPTION: For instances where a forthcoming hardware upgrade is anticipated but unavailable at time of installation, at fraction of retail value

    COST FREQUENCY: Once at time of original component installation

    COST TYPE: Fixed

  • DESCRIPTION: 10 support hours per month per account, unlimited number of actions; does not rollover

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: 5 support hours per month per account, unlimited number of actions; does not rollover

    COST FREQUENCY: Monthly

    COST TYPE: Fixed