• DEPENDENCY ON: 1.1.1. Home Network Hardware Upgrade + 1.1.3. Home Network Security Upgrade

    DESCRIPTION: The highest standard of service for home networking

    Incorporates the following subscriptions:

    1.3.3.: 24/7/365 standby remote support for all network issues, including status check, reset, health check, diagnosis, real-time security threat investigation;

    1.3.4.: Weekly security and detections check, verify all devices functioning properly, verify network connections are secure and stable; verify with client that notifications are at appropriate levels and no settings changes are required

    1.3.5.: 24/7/365 remote collaboration on device status using both managed network abilities as well as shared access to smart platforms previously installed via 1.2.9. Home Smart Device Ecosystem

    1.3.9. + 1.3.10. + 1.3.11.: Monthly, quarterly, and annual health check

    1.3.15. 10 remote NAS support hours per month per account, one NAS device ecosystem; does not rollover

    1.3.16. Monthly reporting on family network activity and behavior as identified during setup process in 1.2.5.; settings can be changed every month, before or after that monthly report

    Also includes:

    24/7/365 device registration and firmware/software updates, unlimited status queries, weekly network health report, including WiFi quality of experience, weekly network activity report, setup and processing of instantaneous notifications and alerts, bandwidth profiles, virtual private networks, virtual local area networks, isolated networks; application-aware firewall rules, signature-based IPS/IDS threat detection, content, country, domain, and ad filtering, VLAN/subnet-based traffic segmentation, full stateful firewall

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DEPENDENCY ON: 1.1.1. Home Network Hardware Upgrade + 1.1.3. Home Network Security Upgrade

    DESCRIPTION: Device registration and firmware/software updates, unlimited status queries, weekly network health report, including WiFi quality of experience, weekly network activity report, setup and processing of instantaneous notifications and alerts, bandwidth profiles, virtual private networks, virtual local area networks, isolated networks; application-aware firewall rules, signature-based IPS/IDS threat detection, content, country, domain, and ad filtering, VLAN/subnet-based traffic segmentation, full stateful firewall

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: standby remote support for basic network issues, including status check, reset, health check, diagnosis, security threat investigation; includes monthly report, and unlimited status queries; already included in 1.3.1. and 1.3.2. This subscription can apply to clients with 1.1.1. but without 1.3.1. or 1.3.2.

    DEPENDENCY ON: 1.1.1. Home Network Hardware Upgrade

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: Weekly security and detections check, verify all devices functioning properly, verify network connections are secure and stable; verify with client that notifications are at appropriate levels and no settings changes are required

    DEPENDENCY ON: 1.1.5. Home Premises Security & Detections Software

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: 24/7/365 remote collaboration on device status using both managed network abilities as well as shared access to smart platforms previously installed via 1.2.9. Home Smart Device Ecosystem

    DEPENDENCY ON: 1.1.1. Home Network Hardware Upgrade + 1.2.9. Home Smart Device Ecosystem

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: 10 remote support hours per month per account, unlimited number of devices; does not rollover

    DEPENDENCY ON: 1.1.1. Home Managed Network Hardware + 1.2.4. Home Device Install

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: 5 remote support hours per month per account, unlimited number of devices; does not rollover

    DEPENDENCY ON: 1.1.1. Home Managed Network Hardware + 1.2.4. Home Device Install

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: For extremely high risk environments; upon completed investigation that verifies device failure meets acceptable criteria, device replaced and installed. Can be added anytime retroactively from time of installation; Acceptable criteria: accidents like drops and liquid damage, mechanical and electrical failures, plus product breakdowns during normal use; Unacceptable: unexplained physical damage, intentional damage, loss, and theft

    DEPENDENCY ON: 1.1.1. Home Network Hardware Upgrade + 1.3.1. Home Managed Network I or 1.3.2. Home Managed Network II

    COST FREQUENCY: Monthly

    COST TYPE: Fixed, based on value of item(s)

  • DESCRIPTION: Monthly network health assessment including WiFi quality of experience, threat check, restarts, latency, device firmware updates, OS updates, device status check, reporting generated in tandem with client experience data including potential recommendations or action items; already included in 1.3.1. and 1.3.2. This subscription can apply to clients with 1.1.1. but without 1.3.1. or 1.3.2.

    DEPENDENCY ON: 1.1.1. Home Network Hardware Upgrade

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: 4 times per year: Network health assessment including WiFi quality of experience, threat check, restarts, latency, device firmware updates, OS updates, device status check, reporting generated in tandem with client experience data including potential recommendations or action items; already included in 1.3.1. and 1.3.2. This subscription can apply to clients with 1.1.1. but without 1.3.1. or 1.3.2.

    DEPENDENCY ON: 1.1.1. Home Network Hardware Upgrade

    COST FREQUENCY: Quarterly

    COST TYPE: Fixed

  • DESCRIPTION: Once per year: Network health assessment including WiFi quality of experience, threat check, restarts, latency, device firmware updates, OS updates, device status check, reporting generated in tandem with client experience data including potential recommendations or action items; already included in 1.3.1. and 1.3.2. This subscription can apply to clients with 1.1.1. but without 1.3.1. or 1.3.2.

    DEPENDENCY ON: 1.1.1. Home Network Hardware Upgrade

    COST FREQUENCY: Annually

    COST TYPE: Fixed

  • DESCRIPTION: Monthly charge covering secondary WAN service provision; Contract may be required, depending on type of account

    DEPENDENCY ON: 1.1.1. Home Network Hardware Upgrade + 1.2.6. Home Secondary WAN Hardware

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: Full management of primary ISP account; shared access possible; monthly charge covering service provision and time spent liaising with ISP; contract may be required, depending on type of account

    DEPENDENCY ON: 1.1.1. Home Network Hardware Upgrade

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: Management of primary ISP account shared with client; small monthly charge covering any potential time spent liaising with ISP

    DEPENDENCY ON: 1.1.1. Home Network Hardware Upgrade

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: 10 remote support hours per month per account, one NAS device ecosystem; does not rollover

    DEPENDENCY ON: 1.1.1. Home Network Hardware Upgrade + 1.2.8. Home Network Attached Storage

    COST FREQUENCY: Monthly

    COST TYPE: Fixed

  • DESCRIPTION: Monthly reporting on network activity and behavior as identified during setup process in 1.2.5.; settings can be changed every month, before or after that monthly report

    DEPENDENCY ON: 1.1.1. Home Network Hardware Upgrade + 1.2.5. Home Family Network & Device Settings

    COST FREQUENCY: Monthly

    COST TYPE: Fixed